Effective Date: 10/08/2026

At Pet's Pawfect Care, customer satisfaction is important to us.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Item must be unused.
• Item must be in its original packaging.
• Item must be in the same condition as received.

Non-Returnable Items

The following items cannot be returned:

• Used pet products
• Opened pet food or treats
• Personalized products
• Gift cards
• Clearance or final sale items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Order number
• Photos of the item
• Photos of the packaging

We will arrange a replacement or refund after reviewing your request.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval status.

Approved refunds are processed to your original payment method within 5–10 business days.

Return Shipping

If the return is due to our error, we will cover the return shipping costs.

If the return is due to customer preference, the customer is responsible for return shipping costs.

Contact

Email: service@petspawfectcare.com